Coronavirus/COVID-19: Readiness, Planning & Best Practices

Like you, we are monitoring the latest news about the Coronavirus. That's why we're doing all we can to make sure our branches are open, our bankers are there and our Customer Service Contact Center is staffed. You can count on us at times like this, especially if you need our help.

Our branch lobbies are open during normal business hours. However, we want to protect you and our colleagues from spreading the Coronavirus. Please utilize our Drive Thrus and ATMs when possible. 

We also want you to have confidence that you can bank virtually anywhere, anytime with the First Fidelity Bank GoBankFFB app and FFB Online anytime 24/7.


Warnings Regarding COVID-19 Scams


The Cybersecurity and Infrastructure Security Agency (CISA), U.S. Department of the Treasury, the Internal Revenue Service (IRS), and the United States Secret Service (USSS) have issued a joint alert urging all Americans to be on the lookout for criminal fraud related to economic impact payments (EIPs), particularly fraud using coronavirus lures to steal personal and financial information, as well as the economic impact payments themselves, and for adversaries seeking to disrupt payment efforts.

Click here to download the alert which outlines threats, mitigation techniques and available resources to help your institution combat coronavirus and EIP-related fraud.

For more information about economic impact payments, see the IRS Economic Impact Payments Information Center, which includes answers to taxpayer questions about eligibility, payment amounts, what to expect, and when to expect it. To report an IRS-related coronavirus scam, visit the IRS Impersonation Scam Reporting webpage. For more industry-related COVID-19 resources and guidance, please visit the EPCOR Knowledge Community.

Remember, the IRS will not call, text, email or contact you on social media asking for personal or bank account information, even related to the economic impact payments. Be suspicious of email with attachments or links claiming to have special information about economic impact payments or refunds. Click to learn how to report COVID-19 fraud.


We are making health our priority. We are taking the following steps to ensure a healthy environment for you and our employees:

Social Distancing
  • Limiting the number of people in our lobbies
  • Using markers on the floor to indicate six-foot social distancing standards
 Mask Standards
  • Our employees will wear masks when interacting with you
Cleaning Schedule
  • Sanitizing all client touch points between each transaction
  • Cleaning high-touch surfaces hourly

Simple. That's how we want it too and that's why FFB makes it easy to manage your money.

Not just during trying times, but always.

Chart showing how to reach FFB during the pandemic

We're here to help:

Our branch teams are available and ready to help you. We've ensured that our branches are cleaned daily.

If you've been affected by COVID-19 and need help with your account, please call us at the number on the back of your credit or debit card, or on your statement, to learn how we might help.

If we reach out to you, we won't ask for confidential information such as your name, password, personal identification number (PIN) or other account information.