Autobooks


Autobooks is a complementary bookkeeping tool that allows you to accept online payments from your customers via card and ACH (electronic payments paid from a checking account). Incoming deposits are deposited directly into your existing FFB checking account. 
Contact Info          FAQ



Contact the Autobooks Support Team with any questions or issues.

 
Toll Free:      (866) 617-3122
Click on Support Button in the Invoice/Payments section of your online banking to Live Chat
 
Phone and Live Chat support is available Monday - Friday 8am-5pm CT.
Emails will be responded to within one business day (typically much sooner). 
 


Frequently Asked Questions

  
Q: How does it work?
A: Simply sign into online banking or your mobile app to access the invoice and payments system. After inputting your business information you will have access to create and send custom invoices to your customers, take payments, or use your personalized URL to email to customers or to add to your website in order to receive payments. You can keep track of your payments and invoices all in one place. 
 
Q: That sounds great, but how much does it cost?
A: Sending invoices and taking payments is a free service that has been added your your online banking experience. Each time you accept a payment there is a small percentage transaction fee for each deposit item.
 
  • The rate for card-based transactions is 2.89%
  • The rate for ACH-based transactions is 1%
  • There is also an option to upgrade the service to include Accounting and Reporting. The upgraded version is free for 2 months and then $9.99 a month thereafter. 
 
Q: Do the transaction fees come out of my payment?
A: Once a payment is received, the money will be deposited into your account and a separate transaction fee will be deducted. For instance, if you send an invoice to a customer for an even $100 and they pay with a credit card, you will see a deposit into your account for $100 and then a separate debit of $2.89 for the transaction fee. 
 
Q: Can I include the transaction fee in the payment amount to my customer?
A: You are fully in charge of the payment amount. You may choose to add 2.89% as the sales tax to be included in the invoice or you can calculate the fee and add it to the amount owed. This will be between you and your customers. 
 
Q: How long does it take for payments to be deposited into my account?
A: 2 business days