Join the First Fidelity Family and see for yourself why FFB is consistently ranked one of the best places to work. View our open positions or send us your resume.
Careers
Featured Career Opportunities
Salesforce Administrator
OKC, OK
The SalesForce Administrator is part of the Data Engineering team that supports the entire organization in developing, programming and supporting the CRM tool as well as organizational processes. This position serves as an administrator of the tool to meet organizational priorities and needs. The SalesForce Administrator also troubleshoots and works with colleagues to ensure the application meets the operational needs of the organization. Promptly responds to requests with a high degree of professionalism.
Assistant Director of
Loan Operations
Oklahoma City, OK
The Assistant Director of Loan Operations assists the Director of Loan Operations serving as a leader of the Loan Operations Department, overseeing all operational functions, staff management, business continuity planning and service level agreements. Works with the Director of Loan Operations to establish department strategies and risk-based internal controls, develop appropriate policies and procedures, and provide guidance and direction to department personnel. Exercises significant judgment and discretion in decision-making within defined but broad limits of authority.
Customer Resolution Specialist
Oklahoma City/Norman, OK
The Customer Resolution Specialist (CRS) provides exceptional service in the Contact Center via phone and live chat. This role requires strong communication, critical thinking, and active listening to accurately assess client needs and recommend appropriate products/services. The CRS builds client trust and strong relationships by demonstrating empathy, patience, and taking full ownership to resolve high-volume inquiries in a fast-paced environment.
Assistant Manager
Norman, OK/Westminster, CO
Assists the Branch Manager or Regional Manager in overseeing branch sales, client service and daily operations. Provides leadership, coaching, training and supervision to Tellers and Personal Bankers while promoting the Bank’s Mission, Core Values and Golden Rules of Service.
Personal Banker - Bilingual
OKC, OK
The Personal Banker is responsible for building meaningful, lasting relationships and providing exceptional service to new and existing clients. The Personal Banker will support clients in achieving their financial goals by resolving client issues, engaging them to understand their financial needs, identifying thoughtful solutions, and providing extraordinary delivery of products and services. A critical success factor for this position is to proactively identify client needs and look for opportunities to refer clients to additional lines of business that provide value and make their lives more convenient. Sales and service responsibilities include expanding existing relationships through profiling, proactively seeking retail and small business lending opportunities, and closing loans. To be successful, the Personal Banker must have thorough knowledge and familiarity of First Fidelity Bank’s accounts and products, a genuine interest in our clients, and have a drive to find solutions that are beneficial for the client and the Bank. Fluency in both Spanish and English is required, including the ability to read, write, and speak professionally in both languages.
Personal Banker
AZ/OK
The Personal Banker is responsible for building meaningful, lasting relationships and providing exceptional service to new and existing clients. The Personal Banker will support clients in achieving their financial goals by resolving client issues, engaging them to understand their financial needs, identifying thoughtful solutions, and providing extraordinary delivery of products and services. A critical success factor for this position is to proactively identify client needs and look for opportunities to refer clients to additional lines of business that provide value and make their lives more convenient. Sales and service responsibilities include expanding existing relationships through profiling, proactively seeking retail and small business lending opportunities, and closing loans. To be successful, the Personal Banker must have thorough knowledge and familiarity of First Fidelity Bank’s accounts and products, a genuine interest in our clients, and have a drive to find solutions that are beneficial for the client and the Bank.
People across the states we serve recognize FFB as a leading financial institution because every day we strive for excellence when it comes to the service we provide to our clients, community, and employees.
Employee Benefits
Equal Employment Opportunity
First Fidelity Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, age, religion, sexual orientation, gender identity or expression, marital status, parental status/pregnancy, disability, veteran status or any other protected characteristics. If an applicant is unable to fully use the Bank's automated system, you may contact Human Resources at HumanResources@ffb.com or 405-801-8484 for accommodation.
Paid Time Off, Charitable Giving, and the FFB Family Foundation
Paid Time Off
To ensure work/life balance, colleagues receive Holiday pay and a generous Paid Time Off (PTO) package which can be used for vacation, illness, or personal time.
Charitable Giving
In addition to contributing $500k annually to local nonprofits, the FFB Caring Colleagues Program offers paid Volunteer Time Off (VTO) to encourage volunteering with charitable organizations.
FFB Family Foundation
When a member of our FFB family faces personal difficulties, we stand by them. Through the FFB Family Foundation, colleagues and their families receive confidential assistance during times of distress due to a catastrophic event.
Awards
We are consistently recognized for our exceptional services, company culture and leadership across the states we serve.
Our Culture
Our priority is creating a caring place to work. That’s why we have been recognized by The Oklahoman’s Readers Choice Awards as the Best Company Culture in Oklahoma.
Charitable Giving
In addition to contributing $500k annually to local nonprofits, the FFB Family Foundation provides assistance to employees during times of distress due to a catastrophic event.
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