Protect Your Account with Fraud Alerts!
At First Fidelity Bank, your account security is our priority. You now have the ability to join the fight against fraud with our debit card FRAUD ALERTS! It's simple, easy and will help you to stay ahead of suspicious activity.
While FFB has always tracked potential fraudulent transactions, FRAUD ALERTS will introduce real-time alerts that will allow you to immediately confirm or deny suspicious transactions preventing fraud and keeping your debit card active. As a valuable client of FFB you are automatically enrolled in this free service to enhance your security!
Feel safe and secure knowing your debit card transactions are protected by FFB.
How do Fraud Alerts work?
- FFB actively monitors your debit card for unusual or potentially fraudulent activity. If we detect a transaction that may be suspicious, we'll contact you by text message, email, and/or phone. Simply respond to confirm whether the transaction is yours.
- If a transaction is flagged as potentially fraudulent, your debit card will be temporarily suspended to help protect your account while we verify the activity.
- If you confirm that the transaction is authorized, your card will be reactivated within approximately three minutes.
- If you tell us the transaction is not authorized, your card will remain suspended. Please contact Customer Service as soon as possible so we can order a replacement card and permanently block the compromised card.
- Your card will remain temporarily suspended until we receive a response from you, and purchases will not be approved during that time.
Call us if you need assistance. Customer Service is available Monday through Friday 7:30 am until 9 pm CT and Saturday, 8 am until 5 pm CT. Call us in Oklahoma City at (405) 416-2222, in Tulsa at (918) 728-6345, in Arizona at (602) 912-5555, or nationwide at 1 (800) 299-7047.